All guides ยท Updated 7 November 2026
Shopify reviews widget disappeared? Four causes to check
When a reviews widget disappears from a Shopify store, the usual causes are an app embed that is switched off, a newly published theme, an app reinstalled after 1 October 2026, or, from 1 March 2027, a script tag that Shopify no longer loads.
1. The app embed is switched off
Many reviews apps now load through an app embed. If it is off, the stars and the reviews block do not show. Open the theme editor, go to App embeds and check that the reviews app is on.
2. You published a new theme
App embeds are set per theme, so a new or duplicated theme can start with the embed off. Script tags loaded on every theme, which is why this catches stores moving from one to the other.
3. The app was reinstalled after 1 October 2026
Since 1 October 2026 apps cannot create new script tags. An app that still depends on one cannot add it back after a reinstall, so its widget never appears. The app needs an update that uses an app embed.
4. From 1 March 2027: the script tag stopped loading
On 1 March 2027 Shopify stops loading every script tag on online stores. A reviews widget that still loads that way disappears on that day without an error, and so do chat, pop-ups and tracking that load the same way.
Other features go missing the same way
The same four causes apply to live chat, pop-ups, upsell offers and tracking pixels. If more than one feature is missing, check script tags first.
Source: Shopify's developer changelog, "Online store script tags deprecation".
See what your store loses on 1 March 2027
The free check reads your public storefront and shows how many scripts stop loading and which kinds of features they power. It takes about a minute and changes nothing in your store.